Dunkin is coming back to Canada. But does Canada need another coffee competitor?

Alexa+ is yet another value Amazon will offer to Prime Members, and the reason why is a marketing masterstroke.

The Sweet Spot offers a sweet lesson in scheduled scarcity by choosing not to make every flavour available every day.

What makes UNIQLO so different... and so successful? A panel discussion with some of the company's top executives provides some insight.

Burger King hopes its new AI will help supersize its sales, but it could become a Whopper of a distraction for the restaurant's employees.

Knix proved that winning with your sales metrics and winning with your consumers aren't always the same thing.

When your customers are in the habit of visiting you regularly, don't do anything that could break that habit.

From a consumer standpoint, empathy beats policy every time.

The actions of an intuitive cashier offer a short lesson on customer experience.

Sydney Sweeney says there are four SYRNs as she launches her lingerie brand. I have three questions.

I'm excited to have been named a RETHINK Retail Top Retail Expert for 2026.

Exceptional customer service doesn't just happen, but it's not as difficult to achieve as you might think.