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Ideas. Insights. Inspiration.

Empty the Dishwasher

Long ago, when I worked at the Starbucks Canadian Support Center (SCSC), every Partner (employee) hired at the office spent their first two weeks working as a barista in a retail store.

Those two weeks taught you how (and why) everyone working at the SCSC was there to support our Store Partners, who then had all the support they needed to properly serve our customers. The general concept is known as Servant Leadership