Recommendations

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Blog: Blog2

Why TidyCal Keeps Getting Better and what it teaches us about the value of Customer Delight

TidyCal constantly gets better, with more features and benefits added often. The added cost to customers? $0. Here's why that's so smart.

Thinking About The Metaverse

It's easy to laugh at the idea of "the metaverse" today, especially with all the (over)hype it gets on a regular basis. But remember this...

Rogers, "Sorry" is Not Enough

People need to be held accountable when mistakes happen. A sincere apology is a good and necessary first step. But it's only the first step.

Earning Customer Love

Do you want to know how to earn a customer's love? Let me tell you how a coffee equipment company earned mine...

Be Curious, not Judgmental

The best advice I've heard in the past few years came from what is arguably one of the best moments of TV ever to appear on our screens...

What I Read in 2021...

What follows is a list of the books I read in 2021 as part of my book club, and why I think you might enjoy them too...

That Holiday Shopping...

If you're super-organized, super-frugal, or both (like me), today might be the best day to start your holiday shopping...

Life of Ryan

The Wall Street Journal recently did a cover story on Ryan Reynolds, and it's worth a read...

My Favourites (So Far)...

I've written 250 blog posts since I began this blog 18 months ago. Here is a list of my favourites so far...

My Sipscription

Of all my subscriptions, the coffee "sipscription" I'll enjoy this month is the most innovative. Here's why the program is a great idea...

Better than Free Money

Exclusivity is an incredibly powerful incentive to offer new users...

Great Reads

If you're looking for something to read, these books are ones I've personally enjoyed reading over the past year.

Aligning Interests

Ensuring your interests are aligned with those with whom you do business is absolutely critical...

No Rules Rules

No Rules Rules, jointly written by Netflix co-founder and CEO Reed Hastings and Professor Erin Meyer, is an absolutely fascinating read.

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