customer experience | David Pullara

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Blog: Blog2

Add Value to Everything

Add consumer value to everything you do, even the things that don't seem to matter...

A Peloton Pricing Proposal

Peloton can't currently meet customer demand. Here's a proposal that can turn a bad inventory situation into a positive customer experience.

When companies just don't get it...

Some companies just don't get it. And those that don't shouldn't get your business either...

Thanks... but no thanks.

Last week I got an email from my internet services provider. It began as follows: "Your (company) Internet promotion is ending soon, but...

The Empathy Advantage

Every company says they care about their customers. But actions speak louder than words...

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