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Blog: Blog2
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Customers Appreciate Transparency
Customers appreciate transparency, and retailers who save customers time and frustration benefit from doing so.
Jul 71 min read
Another Coffee Competitor for Canada
Dunkin is coming back to Canada. But does Canada need another coffee competitor?
May 132 min read
A Sweet Lesson: Scheduled Scarcity
The Sweet Spot offers a sweet lesson in scheduled scarcity by choosing not to make every flavour available every day.
Mar 233 min read
What makes Uniqlo successful?
What makes UNIQLO so different... and so successful? A panel discussion with some of the company's top executives provides some insight.
Mar 133 min read
When Your Metrics Hurt Your Brand
Knix proved that winning with your sales metrics and winning with your consumers aren't always the same thing.
Feb 244 min read
Empathy Beats Policy
From a consumer standpoint, empathy beats policy every time.
Feb 222 min read
RETHINK Retail Top Retail Expert 2026
I'm excited to have been named a RETHINK Retail Top Retail Expert for 2026.
Jan 61 min read
Assume Every Customer Can Buy
Assume every customer who walks into your retail location is able and willing to buy... and treat them accordingly.
Aug 18, 20254 min read
Amazon's Retail Digital Signage Play
Amazon's retail digital signage play, the Amazon Signage Stick, could become a retail game-changer.
Aug 17, 20254 min read
Invest in the Retail Experience
Brick-and-mortar retailers need to invest in enhanced customer experiences to make a trip to the store worth the customer's while.
Jan 27, 20252 min read
Beyond Brands (Podcast)
On the Beyond Brands podcast, I talked about the evolution of retail, timeless principles for building strong brands, and more.
Jan 15, 20251 min read
RETHINK Retail Top Retail Expert 2025
I'm honoured to be named a RETHINK Retail 2025 Top Retail Expert.
Jan 7, 20251 min read
Retail Lessons from a Hospital
There are a few lessons retailers can learn from Humber River Health.
Mar 31, 20243 min read
Holiday Creep
I understand the idea of "holiday creep", but you'll never convince me November 2nd is the right time to start promoting holiday beverages.
Nov 1, 20231 min read
Retail Lessons from Service Ontario
Service Ontario highlights five simple lessons that any retailer can use to deliver great customer experiences.
Oct 23, 20235 min read
Disclosure: As an Amazon Affiliate and a member of select other referral programs, I may earn a commission if you click on links found within my blog posts and subsequently make a purchase. The commissions earned are negligible, and while they help fund this website, they do not influence my opinions in any way.
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